New Delhi, July 2: The Central Government has issued a notice to Meta, the parent company of WhatsApp, seeking a detailed explanation regarding the messaging platform's proposed username feature. The company has been asked to submit its response within three days, while authorities review the potential implications of the new feature on user safety and cybersecurity.

According to government sources, officials have directed Meta to provide complete details about how the username system is expected to function, the security measures that will accompany its rollout, and the safeguards planned to prevent misuse. The Centre has also advised the company not to introduce the feature in India until the ongoing review process is completed.

WhatsApp recently announced that it is working on a username-based identity system that would allow users to connect without revealing their mobile phone numbers. The move is aimed at improving privacy by enabling communication through unique usernames instead of phone numbers, particularly when interacting with people outside a user's contact list.

While the feature has been welcomed by many privacy advocates, government officials have expressed concerns that it could also create new opportunities for cybercriminals. Authorities believe that fake usernames closely resembling those of individuals, businesses, or government institutions could be used for impersonation, phishing attacks, financial scams, and the spread of misinformation if adequate verification systems are not in place.

In its notice, the Centre has reportedly sought clarification on how Meta intends to verify usernames, prevent duplicate or misleading identities, detect fraudulent accounts, and respond to complaints related to impersonation. Officials have also requested information about the company's mechanisms for monitoring abuse and ensuring that users remain protected from cyber fraud.

The government is examining whether the proposed feature aligns with India's existing digital safety and regulatory framework. Messaging platforms in India currently rely on verified mobile numbers, which help establish user identity and support law enforcement agencies during investigations into cybercrime. Officials are assessing whether the introduction of usernames could weaken these safeguards or create additional enforcement challenges.

Meta has maintained that the username feature is designed with user privacy and security in mind. The company has indicated that users will only be able to contact someone if they know the exact username, and there will be no publicly searchable username directory. It has also stated that several anti-abuse measures are being developed, including protections against impersonation, restrictions on username changes, and systems to reserve usernames that could otherwise be misused.

The government's decision to seek further clarification reflects its broader focus on strengthening online safety as digital communication platforms continue to expand their services. With cyber fraud and online scams on the rise, authorities have emphasized that technology companies introducing new features must ensure they include robust safeguards to protect users.

The Centre's review of WhatsApp's username feature is expected to play an important role in determining how privacy-enhancing technologies can be introduced while maintaining strong standards of cybersecurity and regulatory compliance. Meta's response over the coming days will likely influence the timeline for the feature's rollout in India and may shape future regulatory discussions involving digital platforms.

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